Questions
Posts for when you arrive with one specific question. You don't need to start at step one — each one shows where it sits in the order.
Framework or platform? Choosing the right abstraction for your agent system
Past the prototype, you are assembling your third agent by hand — and the coordination tax is real.
Klarna went all-AI, then walked it back
The case for full AI support automation is seductive — until the first wrong action fires at scale.
99% Isn't Enough
The gap between a system that is usually right and one that can be trusted with consequential actions.
Off-the-shelf, or adapt your own?
The demo worked. Your production domain did not. Before you commit to training your own model, understand the adaptation ladder and why most teams stop far lower than they think they need to.
What "agentic" actually means
The word "agentic" is now on everything — chatbots, if-statements, RAG pipelines. Before you can evaluate any of it, you need the distinction.